Retail Operations and Development Specialist I
Company: Altice USA
Location: Greenville
Posted on: October 12, 2024
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Job Description:
OptimumAre you looking to Optimize your life? Start your
exciting path to a rewarding career today!We are Optimum, a leader
in the fast-paced world of connectivity, and we're on the hunt for
enthusiastic professionals to join our team! We understand that
connectivity isn't just a luxury anymore - it's a necessity that
empowers lives, fuels businesses, and drives innovation. A career
at Optimum means you'll be enabling progress and enhancing lives by
providing reliable, high-speed connectivity solutions that keep the
world connected. We owe our success to our amazing product,
commitment to our people and the connections we make in every
community.If you are resourceful, collaborative, team-oriented and
passionate about delivering consistent excellence, Optimum is the
Company for you!We are Optimum!Job SummaryAs a field-based Retail
Operations and Development Specialist I, you will be responsible
for supporting the operations of retail stores. This role requires
strong collaboration with local leaders and travel as you support
the sales process, tools and applications, operations, and more.
Your job is to be a champion for retail operational excellence and
work in collaboration with the broader Retail Operations and Sales
team to solve every problem and create a better customer and
employee experience. This role reports to the Manager of Regional
Retail Operations.Responsibilities*Manage the rule, not the
exceptions, to be a champion for retail operational excellence and
channel wide solutions as it relates to sales processes, tools and
applications, and more
*Be the eyes and ears to bring opportunities and proposed solutions
to HQ team
*Interact with a high daily volume of concerns, process orders,
answer questions, and help with overall needs from the retail team
(e.g., mobile, fixed line)
*Perform, organize, and streamline operational tasks to reduce
potential errors
*Monitor problems through reports and take immediate action where
necessary and resolve escalations when required
*Assist with testing of existing and new retail tools and
applications (e.g., POS / billing systems / buy flows, etc)
*Provide technical assistance to the retail stores in-person, via
email/Microsoft Teams, etc
*Experienced and proficient in running down the solution, and not
the workaroundQualifications*High school diploma required;
Bachelor's degree preferred
*2+ years of sales, operations, or related experience a plus!
*Proficient in MS Office including Teams, Excel, Access, Word, and
SharePoint
*Experience with front-end and back-end sales systems, including
but not limited to, POS systems, CRM systems, and sales automation
tools
*Proactive, self-motivated, self-sufficient with strong
collaboration and teamwork skills
*Excellent written and verbal communication skills
*Curious and detail oriented - leave no stone unturned, but has the
business acumen to prioritize actions
*Desire to grow and learn!
*Ability to work flexible hours, including evenings, weekends, and
holidays
*Willing to travel up to 75% to be regularly present in the Optimum
field across the footprintAt Optimum, we're fueled by our four core
pillars: Taking Ownership, Upholding Transparency, Creating
Community, and Demonstrating Expertise. Our commitment to
empowering employees to take responsibility and embrace proactive
problem-solving underpins Taking Ownership. Upholding Transparency
is at the core of our culture, with open and honest communication
fostering trust among our dedicated team and loyal customers.
Creating Community is more than a goal; it's our daily commitment
to fostering an environment of collaboration, innovation, and
positivity. Demonstrating expertise is a promise we uphold through
continuous learning and engagement with our customers to
consistently deliver top-quality products and services. These
pillars not only shape our culture but define Optimum as a place of
excellence, trustworthiness, and thriving community, and we invite
you to be a part of our journey.If you have the drive to succeed
and are ready to embark on a thrilling career, seize this
opportunity today, and join our winning team, so together, we'll
shape the future of connectivity.All job descriptions and required
skills, qualifications and responsibilities for a particular
position are subject to modification by the Company from time to
time, in the Company's discretion based on business necessity.We
are an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
creed, national origin, religion, age, disability, sex, sexual
orientation, gender identity or protected veteran status, or any
other basis protected by applicable federal, state, or local law.
The Company provides reasonable accommodations upon request in
accordance with applicable requirements.Optimum collects personal
information about its applicants for employment that may include
personal identifiers, professional or employment related
information, photos, education information and/or protected
classifications under federal and state law. This information is
collected for employment purposes, including identification, work
authorization, FCRA-compliant background screening, human resource
administration and compliance with federal, state, and local
law.Applicants for employment with the Company will never be asked
to provide money (even if reimbursable) as part of the job
application or hiring process. Please review our for further
details.
Keywords: Altice USA, Greenville , Retail Operations and Development Specialist I, Hospitality & Tourism , Greenville, North Carolina
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